Property damage is unexpected and time sensitive. At RPI our goal is to bring certainty during a time of massive unplanned uncertainty! We Power that certainty with urgency. Ryan Peacock has over 20+ years of experience in water extraction and water damage restoration in the Bay Area. He has committed his life to helping companies and people through water, fire, mold and any other kind of disaster. Our company has been functioning in San Jose for many years and we pride ourselves on our roots here. We respond to all Bay Area cities including but not limited to: Sunnyvale, Cupertino, San Mateo, San Francisco, Oakland, Fremont, and beyond.
Understanding the water restoration process can help you better deal the the situation. The more you cooperate the faster they can get your home or business back to its original condition.
Basically there are a few main steps that are usually involved in the water damage recovery process:
1. Our water damage repair/water removal technicians will first determine if you need to relocate to temporary housing during the process. If you are required to stay at a hotel or other temporary housing, remember to keep your bills and receipts. If you do this correctly, your insurance company should reimburse you after you file a claim.
2. We will now go in and take care of all the standing and surface water with water extraction and water removal services. This usually requires using an industrial strength water vacuum, and should be done on an emergency basis. If the water sits in your property for too long, it could cause mold growth and require mold remediation services.
Note: If the contents in your house need storage or water damage treatment, our technicians are trained to properly handle your valuables.
3. The next step requires industrial strength dehumidifiers and fans. The fans disperse the water particles, and the dehumidifiers absorbs the vapor and turns it back into liquid.
Note: The fans may be loud and the dehumidifier can generate a lot of heat, but it is crucial that you leave this equipment running as long as your project manager recommends. If you shut off the equipment before the water damage is thoroughly recovered, you will prolong the process and you might risk secondary mold damage.
4. Once our team has absorbed all of the standing water and set up drying equipment, they will need to monitor the structure and equipment every 12-48 hours. We use heat and moisture sensors to analyze which parts of the walls, floors, and ceilings require more attention. The technicians will then adjust the fans and dehumidifiers to focus on the parts of the structure that contain more moisture.
Note: At this point in the process the moisture can no longer be seen by the human eye. It may seem like your home or business is dry, but there is likely still moisture inside the structure.
5. As soon as the temperature, humidity, and moisture levels are back to normal levels, the water damage restoration equipment will be removed and the process is deemed complete.
Often times an adjuster is assigned to your claim by the insurance company. RPI will work closely with the adjuster to return the property to its pre-loss condition. Your adjuster is tasked with making sure you are fully compensated and that no costs get passed on to you.
If you contract with a public adjuster, then they will get a set percentage of compensation for the damages, and you will be responsible for the difference.
If you want to keep the full amount, you can manage your own claim. RPI can assist you in getting fully compensated as part of the restoration project.
Once you have figured out how you want to manage your compensation money, you or your adjuster will be tasked with choosing a restoration company to do the work. There will be many bidders, but be aware that you are not required to accept the lowest bid. Find out how each company plans to do your job and go with the company that is offering the best value. Also, make sure repair rates correspond to prevailing standards in your area before selling your project.
Sometimes insurance companies make the insurance claims process more challenging than it needs to be. They benefit from a tedious claim process because they don’t have to payout as often. One of the ways they delay the claims process is by not clearly specifying the information they need. Many people don’t know this, but insurance companies nearly always require a picture of the front of the house. They use this to asses the damage and confirm that the residence in question is yours. Make sure to include your address number and your mailbox.
In our 20 years of dealing with insurance companies in the San Jose, California area and around the country, this is one of the most common reasons we see insurance companies deny our clients. It is a nominal issue, but it can be the difference between getting your damage covered or not.
Even though your restoration company might assist you with filing the insurance claim, they can’t do anything without a picture of the front of the house. So next time you file a claim remember to include it.
We provide emergency cleanup and restoration services all across the bay area. Some of the cities we services include:
San Jose, San Francisco, Oakland, Sunnyvale, Santa Clara, Los Gatos, Walnut Creek, San Mateo, Fremont, Hayward, Berkeley, Mountain View, Los Altos, Palo Alto, Redwood City, Daily City, South San Francisco, Half Moon Bay, Santa Cruz, Cupertino, Saratoga, Menlo Park, and more.