Property damage is unexpected and time sensitive. At RPI our goal is to bring certainty during a time of massive UNPLANNED uncertainty! We Power that certainty with URGENCY. Ryan Peacock has over 20+ years of experience in water damage restoration in the Bay Area. He has committed his life mission to helping companies and PEOPLE through water, fire, mold and any other disasters. Our company has been functioning in San Jose for many years and we pride ourselves on our roots here. We respond to all Bay Area cities including but not limited to: Sunnyvale, Cupertino, San Mateo, San Francisco, Oakland, Fremont, and beyond.
Understanding the water restoration process and equipment can help you deal with equipment in your house and facilitate your restoration company with their job. The more you cooperate the faster they can get your home or business back to it’s original condition.
Basically there are a few main steps that are usually involved in the water damage recovery process:
1. Your water damage repair company in Sunnyvale or wherever else will first tell you if the contamination in the water is safe or if you need to relocate to temporary housing until the process is completed. If you decide to stay at a hotel or other temporary housing remember to keep your bills and receipts. If you do this correctly, your insurance company will reimburse you after you file a claim.
2. Your restoration company will now go in and take care of all the standing and surface water. This usually requires using an industrial strength water vacuum.
Note: If the contents in your house need storage or water damage treatment RPI and other restoration companies are trained to properly handle valuables. Be assured that your belongings are safe.
3. The next step requires industrial strength dehumidifiers and fans. The fans disperse the water particles and the dehumidifier absorbs the vapor and turns it back into liquid. The Dehumidifier has an attached hose which is usually put into a drain or bucket so the water is properly disposed of.
Note: The fans may be loud and the dehumidifier can generate a lot of heat, but it is crucial that you leave this equipment running as long as your restoration company suggests. If you shut off the equipment before the water damage is thoroughly recovered you will prolong the process and you might risk secondary mold damage.
4. This part of the process is referred to as ‘monitoring’. Once your restoration company has absorbed all of the standing water and set up the drying equipment they will need to monitor the structure and equipment every 12-48 hours. Proper monitoring insures that the residential and commercial water damage restoration process moves along quickly and efficiently. Restoration companies use heat and moisture sensors to analyze which parts of the walls, floors, and ceilings require more attention. The technicians will then adjust the fans and dehumidifier to focus on the parts of the structure that contain more moisture.
Note: At this point in the process the moisture can no longer be seen by the human eye. It may seem like your home or business is dry, but there is still moisture deep inside the structure. If the moisture levels arrant where they need to be, it can lead to major secondary damage and/or health hazards.
5. As soon as the temperature, humidity, and moisture levels are back to normal levels, the water damage restoration equipment will be removed and the process is deemed complete.
Often times an adjuster is assigned to your claim by the insurance company. Your restoration contractor will work closely with the adjuster to return the property to its pre-loss condition. Your adjuster is tasked with making sure you are fully compensated and that no costs get passed on to you.
If you contract with a public adjuster, then they will get a set percentage of compensation for the damages and you will be responsible for the difference.
If you want to keep the full amount owed to you from the insurance company you can manage your own claim. RPI and other restoration companies will assist you in getting fully compensated with no commission added.
Once you have figured out how you want to manage your compensation money, you or your adjuster will be tasked with choosing a restoration company to do the work. There will be many bidders, but be aware that you are NOT required to accept the lowest bid. Find out how each company plans to do your job and go with the company that is offering the best value. Also, make sure repair rates correspond to prevailing standards in your area before selling your project.
Sometimes insurance companies make the insurance claims process more challenging than it needs to be. They benefit from a tedious claims process because they don’t have to payout as often. One of the ways they delay the claims process is by not clearly specifying the information they need.Many people don’t know this, but insurance companies nearly always require a picture of the front of the house. They use this to asses the damage and confirm that the residence in question is yours. Make sure to include your address number and your mailbox.
In our 20 years of dealing with insurance companies at RPI, this is one of the most common reasons we see insurance companies deny our clients. It is a nominal issue, but it can be the difference between getting your damage covered or not.
Even though your restoration company will probably assist you with filing the insurance claim, they can’t do anything without a picture of the front of the house. So next time you file a claim remember to include it.